00 · Calls from Amiro · 25 Oct 2026
Calls from Amiro, state by state.
The desk calls a lead from Amiro, through the browser, from the clinic’s own number over Twilio. Each page shows one part of the call as the prototype draws it, and what production sends the screen.
The call, end to end
Ready→Getting ready→Calling→Ringing→On call→Wrap-up→After the call
Prototype: admin-preview → Presale → the green Call button. Spec: Amiro.Next/features/calls-from-amiro (CRM-D-116…129).
How it works
The browser is the phone. The desk is never kept waiting.
4
states before the wrap-up: getting ready, calling, ringing, on call.
1
click for the rare voicemail. A call that connected is Reached; there is no paid detection.
0
fields written without a tick, unless the clinic sets a field to Fill in.
- From Amiro. The desk talks through the computer’s microphone and headset; the person sees the clinic’s number. Amiro sees every state, the outcome, the duration and the recording.
- Nothing repeats the screen. While it rings, only the ring. On the call, the sentence to say and one or two points; the fields and the messages are on the card behind.
- The desk decides. Busy and no answer wait for Ring again or Log the attempt. After Save the lead stays on screen, marked done, until the desk presses Next or picks another lead.
- Nothing to wait for. The read of the call runs on its own after the call: the summary goes on the call, and what was heard for the fields waits for the desk’s tick.
- In the prototype the microphone is real and the other end is a scenario. The dashed Demo control in the widget picks it: They answer · No answer · Busy · Voicemail · The call fails. The read of the call takes nine seconds and picks plausible values from each field’s list.
01 · Before the callThe number and one button.
02 · Placing the callGetting ready, calling, ringing; only the ring until somebody answers.
03 · On the callThe sentence to say, the points not to forget, a visit booked on the call.
04 · VoicemailReached by default; It was a voicemail, bottom left, after the call.
05 · Not connectedBusy and no answer wait for the desk: Ring again or Log the attempt.
06 · Wrap-upOnly what comes next; after Save the lead stays on screen, marked done.
07 · After the callWhat was heard waits for a tick; the summary, recording and transcript on the call.
08 · Phone numbersSettings → Phone numbers: the number and its registration.
Amiro · Calls from Amiro · 25 Oct 20261 / 1